We are Different from the Rest
BEWARE! Most companies in the academic writing industry DO NOT offer a particular Money Back Guarantee. They usually tend not to keep their promise to return your money if you are not satisfied with the order. At FreelanceWritersPlanet.com, we want you to feel safe when placing your order.
Our Money Back Guarantee gives you the right to request and receive a refund at any stage of your order, if anything goes wrong. This includes any possible problems you might encounter, and secures your interests.
Our company enjoys a high customer satisfaction rate, while refund requests are rare, which is partly due to our crystal-clear Money Back Guarantee. Quality-based refund requests are reviewed by our specialists and processed within a 14 day period, all other refund requests are processed within 3-4 business days.
I want to cancel my order
If you decide to cancel your order before we assign a writer to work on it, you receive a 100% refund. If a writer has already been assigned, and it is confirmed by order`s status bar at the top of your order page, the refund amount is dependent on your deadline.
You can make a refund claim of 70% if half or less of the period has passed, and up to 50% after that. This is because the writer who begins work on your order should be compensated for the work done.
Please note : You cannot receive a refund for cancellation of an order if the paper has been completed and delivered to your order page on time. If the paper has been delivered within your stipulated deadline, you can only request a refund due to quality concerns, through the ‘refund’ button on your order page.
Provided you have not downloaded the paper and the circumstances for cancellation of the order were beyond your control, a partial refund up to 30% might be considered.
I paid for one order twice
If you notice that you were charged twice, and you receive two receipts from the payment processing system (that is, PayPal or Skrill), contact us without hesitation. Forward both receipts to our email and the additional payment will be refunded in full within the shortest period possible.
I accidentally placed two identical orders
If you mistakenly complete the payment for two orders which are identical, please contact us immediately to clarify the situation before proceeding with both orders. It is your responsibility to cancel any orders you do not need before we assign a writer to work on them. Otherwise, they are regarded as regular orders, and standard refund procedures apply.
No writer was found to work on my order
We assign the most appropriate writer to work on your order; however, it is still possible on rare instances that a writer is not found. If this occurs, we issue you a full refund.
If you request for the revision of the completed paper to be done by a different writer, and a suitable one is not found, our Dispute Resolution Specialist reviews your claim and proceeds with an appropriate refund after your request.
My paper was late
If delays are due to lateness in uploading extra materials on your part, you cannot apply for a lateness refund. Please ascertain that all paper details and additional materials are provided upon placing the order.
If due to some other reason the first version of a paper is delivered after the original deadline, you can request a recalculation of the order price, according to the delivery deadline. For instance, if lateness happens with a long-term order (11-14 days or longer) we refund 7% upon your request.
If the first version of a paper is late and is not approved by you, you are eligible for a full refund as you might not need the paper anymore.
All lateness refund requests should be submitted in a note on your personal order page, within 14 days from the delivery time of the paper.
The revision of my paper was late
Lateness refunds and price recalculation are not applicable to revisions because revision deadlines are set separately.
To avoid confusion, please make sure you the correct deadline is chosen while placing an order. Your final submission deadline should be commensurate to the date when your paper is due and should exceed your first draft deadline by at least 30% so that we are given an allowance for any possible revisions of your order.
For your convenience, when you select a deadline, the system automatically calculates the time frame given and shows an estimate of your final submission deadline. If your final submission deadline does not exceed your first draft deadline by at least 30%, you should choose another option from the time frames we offer.
I am not fully satisfied with the quality of the paper. However, I accept it and will revise it myself. I request a partial refund
If you are not fully satisfied with the quality of the paper you receive, you may request a free revision, or ask for a different writer to be assigned to your order. Alternatively, you can request a partial refund by clicking the “Refund” button on your personal order page and choosing “I am not fully satisfied with the quality of the paper. However, I accept it and will revise it myself. I request a partial refund”.
If you choose this option, you are automatically provided with the MS Word version of the paper. You then have 14 days to provide adequate reasons and examples to back up your claim or your own revised version of our paper as supporting evidence. Upon doing this, up to 40% could be refunded at the discretion of the Dispute Department.
To request a partial refund after your approval of the last version of your order, contact our support team in chat, over the phone, or through your personal order page for assistance.
Failure to provide the necessary information required for dispute resolution within 14 days results in cancellation of the dispute, after which no refund is possible.
All partial refund requests should be submitted using the “Refund” button on your personal order page within 14 days from the time the paper is approved.
I am completely dissatisfied with the quality of the paper, so I have decided to write it myself. I request a full refund.
If you are completely dissatisfied with the quality of the paper you receive, you may request a free revision, or ask for a different writer to be assigned to your order. Alternatively, if you haven’t previously approved the paper, you can request a full refund by clicking the “Refund” button on your personal order page and choosing “I am completely dissatisfied with the quality of the paper, so I have decided to write it myself. I request a full refund”.
Please note that if you choose this option, the paper we created is immediately posted online for commercial purposes. You then have 14 days to provide strong reasons and examples to back up your claim. You could also upload a copy of your version of the paper as supporting evidence that our writer’s work did not meet any of your expectations.
The paper you provide is discarded immediately after our review and is not stored in our internal database or shared with any third party. As soon as you do that, up to 100% could be refunded at the discretion of the Dispute Department.
Failure to provide information required for the dispute resolution within 14 days results in cancellation of the dispute, after which no refund is possible.
In case of a full refund request, the right to publish the paper online for commercial purposes is reserved by the company. We do not keep any essay databases, and “publish online” means that if the paper is googled, searched for in a search engine, or checked by any kind of anti-plagiarism software, it links back to our website. It may also be published as content or as a sample essay. This is done to protect our writer’s work in cases when a customer claims a refund after the work has been completed and used.
Customers have the opportunity to review their order and request additional corrections if necessary.
However, once you press the “Approve order” button, which provides access to an editable and printable version of the paper, you cannot request a full refund. If you have at least once approved either the initial or the revised version of your paper using the “Approve Order” button, you are only eligible for a partial refund.
All full refund requests should be submitted through the “Refund” button on your personal order page within 14 days from the time the paper is delivered.
I would like to receive a refund for an additional service/feature
a)Progressive Delivery order:
For orders using the Progressive Delivery feature, the deadline for a revision request is limited to 21 days after initial approval. Once you press the “Approve part” button in your Progressive Delivery and proceed to the next section of your order, you cannot request a refund for the previously approved part.
You can receive a refund for only the last section of the order delivered to you. All parts of the order approved using “Approve part” button become non-refundable once we start working on the next section. The 10% Progressive Delivery fee itself is non-refundable.
The $5 deposit for our Writer’s sample service is non-refundable, so please make sure you check the samples provided on time. If you fail to request a different writer within the given time, we regard it as acceptance of the writer initially assigned.
If you pay the extra fee for an Advanced or ENL (English as a Native Language) writer, but we are unable to find one to work on your order at the time, and assign a writer with a lower category (such as Best Available) instead, the extra fee is refunded to you.
d)A copy of the sources used:
The additional fee you pay for this service becomes non-refundable once the copies of the sources are delivered with your paper. In case they were not provided upon delivery for some reason this payment will be refunded.
I received my completed paper but forgot to approve it
Please note you have 14 days to approve your order (or order part for orders with Progressive Delivery feature). Time for approval is calculated automatically from the moment the last version is uploaded to your personal order page.
If you fail to request a revision or to approve your order (or order part) within 14 days, the paper is approved automatically by the system. From the moment the order is approved (by you or the system), you have 14 days to request a refund. After that, no refund request is possible.